The US-1 Advantage
With our 24/7 call center you can rely on fast, reliable, “no hassle” service. Our customers know that a single request (via phone, fax, e-mail or web) is all it takes to get the job done.
Our highly trained service specialists are ready with immediate assistance. They work with our carefully selected national vendor partners to achieve quick and cost effective repairs and emergency service on your stores.
At US-1 we believe communication is the key to successful partnerships. We'll meet with you to discuss which services you find beneficial and build a program around them.
We'll continue to keep you informed throughout the service experience with automatic online reports and instant access to daily updates from a secure area online. Our service managers are always available to expedite what you need.
Disaster Recovery Program
Planning for the unexpected is also a part of our service at US-1. Our disaster recovery program is based on two classifications: forecasted natural disasters (hurricanes, blizzards etc.) and unforeseen disasters (tornadoes, earthquakes, acts of terrorism, etc.)
Forecasted Natural Disasters
US-1 has a tracking system that plots stores in the projected path of a storm. Our vendor partners are put on alert so that they are prepared to react once the storm has passed. Client's are notified immediately via email of all affected stores to enable them to take necessary precautions.
Some of our clients utilize our sign survey program in advance of the storms so that new signs can go into production immediately - well ahead of the deluge of requests that follow. Being at the front of the line for production gets your signs back in service faster.
Unforeseen Disasters
US-1 will serve you and your store needs to the best of our ability in a time of crisis. We are prepared with a network of vendors across the United States enabling us to quickly assess and service the damage. As a member of Facility Experts* we're able to assist with referrals within other areas of facility maintenance such as roofing, lighting, doors, HVAC, electrical etc
* Facility Experts is a network of quality companies working together to provide service nationwide. For more information, please visit www.facilityexperts.com